A Letter From David...

At Hallway Plumbing LLC (formerly Optima Plumbing), our customers are our business. We believe in principle, honesty and exceptional customer service. With over 30 years of plumbing experience we stand by our commitment to give our customers the best of both worlds: the benefits and state-of-the-art technology that large companies have to offer, and the personal service and flexibility that smaller companies deliver. In today’s economic and competitive environment, the issue of customer service has become of utmost importance in the survival of a business, especially the plumbing business. It is our mission to deliver exceptional customer service and that is determined by YOU, our customer.

Today, the customer has a wide choice of companies available to them and I appreciate the opportunity to earn your business.

David Northcutt, Associate VP Operations

What Our Customers Are Saying...

David,

The Gentleman that went to my parents was great! I was confident he would be efficient and offer great service.

Kindest Regards,
Ashley Andrews

David,

Thank you so much for helping me two times when I really needed help. I’ll soon be 85 years old and you are the nicest company I have ever used. I will certainly pass this on. The two young men you sent out were so nice and helpful. They were also so personable and I really appreciated how friendly they were.

Thank you,
Myrna

David,

We all know that no one wants to call the plumber because that means problems. When we began having some plumbing issues we call Hallway Plumbing. The appointment was scheduled several days ahead and Mike arrive promptly at 7:25 am for a 7:30 am appt. After seeing that the problem was larger than we anticipated, he called his associate who came and together they quickly assessed where the problem was, and proceeded to make the repairs in a prompt and professional manner. This was on a Friday and Mike assured me several times during the day that they would not leave without the repairs being completed. Both Mike and Alberto were professional, courteous and hardworking. Bill and I could not have been more pleased.

Thank you Hallway Plumbing, Mike and Alberto.

Sincerely,
Bill and Dianne Smarr

Dear David & Staff,

Just a quick note to say "thank you" for taking care of our plumbing issue last week. I really appreciate all that you did for me. Your kindness means more than you’ll ever know.

Thanks,
Kelly

Dear David:

I want to thank you for the prompt and excellent work you did for me.

After living in Ft. Lauderdale for 33 years and having a plumber whom I could trust I was worried about finding someone here in Greenville that would be as reliable.

I called your business, Hallway Plumbing, when I noticed my toilet making a running sound. You came out immediately and fixed it! I mentioned to you I would like a toilet and sink put in my powder room and within a couple of days it was completed perfectly!

You and your staff were professional, helpful, polite and did exceptional work – thank you!

I’m looking forward to working with you on my next plumbing project.

Donna D

Dear David,

I wanted to say thank you very much for all of your help with our hot water heater and clogged sink disposal. Your generosity and help mean more than words can express! Every one that has come out to the house has been so kind and does an excellent job of fixing the problem. We recommend your business every chance we get and will continue to do so!

Thank you,
Mark

David,
Just wanted to say thank you again for everything. My wife and I could not be happier with how it turned out!

Dear David,
I can’t thank you enough for all your help in replacing our hot water heater. I hate that the manufacturer was so difficult to deal with but I appreciate your patience and due diligence.

Thanks again,
Tammy

Dear David,

I can’t thank you enough for all your help in replacing our hot water heater. I appreciate all your hard work

Thanks,
Hal